Returns Policy


We have a 7 day return/ exchange policy, from date of receiving your order. 

To be eligible for a return/ exchange, your item must be in the same condition you received it in - unused/ not worn, not washed and in original packaging with tags. You must also include a copy of your invoice.

*All returned postage is at the customers expense. 

If your request to refund/ exchange is due to a faulty item, please contact us with a photo of the item within the 7 day period to be eligible for a refund or exchange.

We do not accept refunds/ exchanges on sale items unless the item is deemed faulty and falls within our 7 day returns policy.

Once we receive the returned item, we will inspect the goods and notify you via email. If we approve a refund, you will be refunded minus the shipping costs.

We do not accept returns on gift vouchers.

*We only accept refunds if item is deemed faulty. 
*We do not accept refunds for change of minds.

If you require any further information, please contact us at olivia@livianaandty.com.au